Head of Experience & Enterprise Development
Salary Scale: £48,226-£52,857 (ref HED-0219)
National Museums NI comprises four museums - Ulster Museum, Ulster Folk Museum, Ulster Transport Museum and Ulster American Folk Park - each with distinct roles and personalities. In total we welcome over 800,000 visitors from all ages and backgrounds every year. We manage an Estate comprising of 119 buildings over 5 sites. We directly employ 360 staff and record an annual turnover in the region of £14 million. And we do all of this so that we can make a positive impact on society through our collections, our stories and our places. Look beyond our economic impact and you will find an organisation with a shared belief and passion. We believe in the power of museums. We believe in our role and importance to society. We believe in telling the stories of our past, challenging our present and shaping our future. Crucially, in a changing world where museums the world over struggle to remain relevant, we believe in the shared passion and commitment of our people.
This post will play a key role in the development and delivery of the visitor experience with the highest standards of customer care and excellent levels of engagement for new and existing audiences. The post is also responsible for leading the co-ordination and development of all revenue generating activity across our sites. As part of the senior leadership team within National Museums NI the post holder will also play a key role in the organisation’s culture change programme and team development.
With relevant experience and expertise in understanding customers and the delivery of exceptional services to meet their needs, the successful candidate will also have a strong track record of business development and the delivery of innovative and sustainable commercial activity.
The creation of this role is integral to our transformational change programme focussed on establishing an operating model with a much more integrated focus on audiences and greater long term sustainability. It is a key role within our new Senior Management Team structure.
You can find out more about what we do by visiting www.nmni.com
The closing date for completed applications is 12 noon on Thursday 28 February 2019.
Clarendon Group, 12b Clarendon Road, Clarendon Dock, Belfast, BT1 3BG